FAQs

How to Order

Simply place an online order on this website. Your quantity discount, postage and packing will be automatically applied and you can pay by debit or credit card on checkout.

Can I order by bank transfer?

Yes – please email us at sales@myclearmask.co.uk with your request. We will create an invoice which you can pay by bank transfer.

Do you ship outside the UK?

We are the sole UK distributor for these clear face coverings. If you wish to purchase outside of the UK, please get in email us at sales@myclearmask.co.uk and we will find a solution.

How long will they take to arrive?

We aim to ship as quickly as possible by Royal Mail first class post. Your order should be with you within three working days, but please allow seven days in case of postal delays due to COVID-19. If your order is urgent please get in touch by emailing us at sales@myclearmask.co.uk

Can I return my goods if they are not suitable?

Providing the covering is unused and you are unhappy with your order, please return it securely packaged to Returns, MyClearMask, Myrtle House, Hampton Court Way, KT8 9BY. Upon receipt of your return we will process a refund. Postage cannot be refunded.

I entered the wrong address or other details on my order

No problem – please email us asap at sales@myclearmask.co.uk with the revised details.

How do I wear the clear face covering?

The covering should be worn loosely in front of the face. If pressure points appear on the nose or between the eyes, this is a clear sign that the mask is too tight. Please adjust the length of the cord so that the mask lies loosely on the bridge of the nose. The protection is then still given, it does not have to press. Depending on how you adjust the length of the lower or upper cord, you can change the angle of the mask. You can wear it with both strings above the ear, or with the strings above and below the ear.

How do I clean my mask?

Your clear mask should be cleaned before first use. Clean at least once a day with antibacterial wipes or in soapy water for at least thirty seconds.

What are the clear coverings made from?

The clear covering consists of recyclable PET (polyethylene terephthalate). PET is a thermoplastic produced by polycondensation and belongs to the polyester family. It has a wide range of applications and is used, among other things, to manufacture plastic bottles (PET bottles), films and textile fibers. The material is food safe and does not pose any health hazard. The rubber band is made of polyester and elastane.

Where are the clear face coverings made?

They are manufactured in Germany, and over 700,000 have been sold in 2020.

Is the product environmentally friendly?

Made from PET (polyethylene terephthalate) which is the most widely recycled plastic. All of our packaging is 100% recyclable

To offset the use of plastic in our product, the manufacturer has pledged to donate 9p for every mask sold to the Ashantree project in Ghana. This contribution enables 1 tree to be planted for every 2 masks sold.